The Online Support Team
Looking for help
History will be happening this June in Detroit and we need your help to make it all that it can be!
We are currently building on online support team to help people navigate all of the USSF online tools and resources. The only skills you need are a familiarity in using the internet and a willingness to help people. We appreciate extra skills but are really just looking for people who regularly use the internet and can help others to use it.
To join this team we would ask that you be willing to participate in an every other week phone call, be willing to help people who email the online support team questions, and if you are going to be in Detroit help with onsite registration or the People's Media Center's help desk.
Below are some of the tasks that this team will be taking on, so if you find tasks that you'd like to do we want you!
Tasks
- Replying to people who need help registering. When people have trouble registering they email the support team. Members of the team would read the requests for help. Using documentation, team members would help diagnose what the person's trouble is. If the problem can be resolved by just communicating to the person great, if it requires a technical solution the request would be passed on to a techie who would take over the communication from that point.
- Replying to people who need help in figuring out how to use our organizing site. When people get confused by trying to login and update their personal, organizational, and workshop profiles, they will email our online support team.Using documentation, team members would help diagnose what the person's trouble is. If the problem can be resolved by just communicating to the person great, if it requires a technical solution the request would be passed on to a techie who would take over the communication from that point.
- Helping with documentation. Identity what types of documentation would help the public and other online support team members. We are starting to create documentation for team members, but know that we'll always need more.
- Site usability, team members will become comfortable how our organize site works, and will help us in making it easier to use by giving us feedback.
- Reporting, team members will learn how to pull reports out of our online database using the web. We use a program called Civicrm which allows us to do many fancy reports that other USSF working groups rely on.
- Onsite registration, when people arrive at the USSF, they will need to be checked in. Using our online database team members would find people's registration records, and check people in and process any outstanding payments.
- People's Media Center staffing. The People's Media Center will be the place people will come to figure out how they can use technology to document and participate in the USSF.
- While this is not a main need of the Online Support team, we always welcome people with tech skills who can get under the hood and code. If you can code php and our familiar with Git repositories, then we can put you to work!
How do I get involved?
- email online-outreach@ussf2010.org
- sign up for the ICT email list
- join us for our next phone call - the current details are always posted on this wiki's home page.
Help with Outreach
Email your friends! Here's a short blurb to send out to drum up support.
Join The United States Social Forum Online Support Team
The United States Social Forum is happening in less than two months and role of the Internet has never been more important!
The Social Forum movement is an attempt to redefine revolutionary politics based on new concepts of leadership, new relations among people and their movements and struggles and new approaches to the relationship we have with our environment and our earth. In that context, the Internet and its related technology's collaborative spirit and functioning makes it not only a model for the World the Social Forum is envisioning but a centrally important component in our strategy to getting there.
The Information, Communications, and Technology (ICT) Working Group of the USSF is responsible for building an Internet based on this vision and using the collaborative approach it reflects. The Social Forum's organizers are consciously relying on Internet technology for much of its organizing, administrative and communications functions. That's already happening; it will increase in importance and intensity at the Social Forum itself.
Please join the online support team today!
As Internet savvy activists, we need the Social Forum and the Social Forum needs us. The only skills needed are comfort navigating web sites and forms, a willingness to learn, and a willingness to teach.
More Information: http://ict.ussf2010.org/wiki/outreach
